> Parking in a handicapped spot takes resources away from people who need it.

And this one does the same? Who says that guy going through the emails for isn't otherwise going to be helping someone who is actually deaf?

> This gets around an unethical business practice designed to charge money from people who no longer agree to receive services.

This sounds like the most legitimate argument here, if this is indeed unethical. Not sure what my stance is on this.

This is not a zero sum equation though. Responding to emails requires FEWER resources relative to having a service representative on a phone call. It creates a more efficient process, which is exactly why subscription based services don't want to do it. Friction in the cancellation process is desirable, because people won't put up with it and will stay with the service longer.

From- Someone who works in billing for a SaaS company.