Same for me with respect to online gaming. Having worked in the games industry and made my own too it's a sad realization that a seemingly large minority of our own customers are abusive. Too many are just an unhappy bunch of people frustrated with life. Attacks extend beyond personal to companies too. For instance, games offer some of the best value for money entertainment and yet many 'gamers' just constantly complain about the price of anything even if it's low. I don't think a lot of these people understand how the general economy works. Some of this may be due to age or immaturity too.