Re:Apple Engineers Its Own Downfall with the Macbook Pro Key...
by narag on Thursday June 28, 2018 @04:19AM
(#17415026)
Are you sure Apple covers those two years? Over here it's the seller that adds the second year.
Re:Apple Engineers Its Own Downfall with the Macbook Pro Key...
by fnordsensei on Thursday June 28, 2018 @05:28AM
(#17415342)
Same in Sweden. Warranty is 3 years by law, but the seller in responsible for whatever period that's not covered by the manufacturer.
This sometimes results in customers being ping-ponged between seller and manufacturer a few times before the seller gives in.
Re:Apple Engineers Its Own Downfall with the Macbook Pro Key...
by JadeNB on Thursday June 28, 2018 @11:26AM
(#17417655)
> This sometimes results in customers being ping-ponged between seller and manufacturer a few times before the seller gives in.
Why would the seller give in, if it can always just ping the buyer back to the manufacturer one more time?
Re:Apple Engineers Its Own Downfall with the Macbook Pro Key...
by Luc on Thursday June 28, 2018 @12:32PM
(#17418341)
Because small claims court judges tend to side with the consumer in these cases.
Re:Apple Engineers Its Own Downfall with the Macbook Pro Key...
by JadeNB on Thursday June 28, 2018 @01:26PM
(#17418827)
How I wish I lived in that world. Here in the US, my wife recently had a nightmare situation where the insurance company insisted that they didn't cover a certain cost because they didn't know what it was sure, the hospital insisted that they had never assessed the cost and so couldn't explain it to the insurance, and yet somehow everyone seemed to agree that the never-assessed cost nonetheless absolutely had to be paid.
Re:Apple Engineers Its Own Downfall with the Macbook Pro Key...
by def_true_false on Thursday June 28, 2018 @08:52AM
(#17416412)
Isn't Apple often the seller as well as the manufacturer? In any case, I've never had to interact with a manufacturer, it was always taken care of by the seller (within the first 2 years).
The law mandates no such thing and this is an extremely common misunderstanding of how EU consumer production works.
EU consumer protection law gives you protection against manufacturing defects for up to 6 years after purchase(it's 2 years only on specific items - in general, it's 6 years).
The absolutely key word here is manufacturing defects - if you have a fault with your laptop, fridge, TV, whatever, within the first 6 months after buying it, then this law assumes the defect existed at the time of manufacturing and the manufacturer has to fix it. But, after the initial 6 months, the responsibility on proving that the defect is due to faulty manufacturing is on the customer.
So yes, you can absolutely bring in your broken laptop to apple after 2 years of buying it, without buying extra Apple Care, and ask them to fix it - but it's up to you to prove that it's broken because of a manufacturing issue. That's why Apple "snubs" at it - in vast majority of cases it's very hard for the consumer to prove that the laptop is broken because of an error in manufacturing, and not because the part has worn out.
Having said that - there are some countries in EU(for example Poland) which require that all electrical devices are covered by a full 2 year manufacturer warranty, and indeed - all Apple hardware sold in Poland comes with a 2 year warranty as standard. Which highlights another issue - EU laws are not as homogeneous as an outsider might think - for example, in UK if your product is replaced under warranty, the replacement is only covered for the duration of the original warranty. But in Poland, the law states that if an item is replaced under warranty, then the replacement has to be covered for a "fresh" duration, so a full replacement resets the time counter on the warranty.
https://europa.eu/youreurope/citizens/consumers/shopping/gua...