Re:Layoffs at Watson Health Reveal IBM’s Problem with AI
by duxup on Monday June 25, 2018 @02:51PM
(#17394725)
Other reports seemed to indicate that Watson (and maybe all AI) requires a lot of very careful, slow, and somewhat arduous data entry and testing to get good results.
I can imagine someone who doesn't know at IBM selling a product:
"Hey we will solve all these problems like magic!"
Then IBM comes back:
"Hey do you have all this data in a specific format and a ton of time to enter and test it and maybe we'll get back to you???"
That's a big loss of trust there with the customer if you come back with that.
It seems like these are products where a lot of caveats needs to be made clear to customers and a real careful technical partnership formed with them to succeed long term. You have to bring the customer along for the ride and exploration and keep them excited for a long time it sounds to make it work.
I can imagine someone who doesn't know at IBM selling a product:
"Hey we will solve all these problems like magic!"
Then IBM comes back:
"Hey do you have all this data in a specific format and a ton of time to enter and test it and maybe we'll get back to you???"
That's a big loss of trust there with the customer if you come back with that.
It seems like these are products where a lot of caveats needs to be made clear to customers and a real careful technical partnership formed with them to succeed long term. You have to bring the customer along for the ride and exploration and keep them excited for a long time it sounds to make it work.