Re:Keyboard Service Program for MacBook and MacBook Pro
by Lio on Saturday June 23, 2018 @08:21AM
(#17380933)
I had a failing MacBook Pro PSU which Apple refushed to replace because it was out of warrantee. I was told that I should instead buy a new one.
I found asking for an official Apple estimate of working lifetime was enough get them to post me a replacement with no further questions asked.
In the UK under law you can expect a reasonable working lifetime for anything you buy. Manufacturers can’t really refuse tell you what that is and refuse to replace/repair the product at the same time.
My suspicion is that Apple don’t want state upfront, your new laptop is only going to last 2 or 3 years (MTF) and then will probably go kaput because that would change the way people assess the value of new purchases.
If something is a consumable and is going to wear out you should expect that to be clearly stated.
I found asking for an official Apple estimate of working lifetime was enough get them to post me a replacement with no further questions asked.
In the UK under law you can expect a reasonable working lifetime for anything you buy. Manufacturers can’t really refuse tell you what that is and refuse to replace/repair the product at the same time.
My suspicion is that Apple don’t want state upfront, your new laptop is only going to last 2 or 3 years (MTF) and then will probably go kaput because that would change the way people assess the value of new purchases.
If something is a consumable and is going to wear out you should expect that to be clearly stated.
Worth a try anyway.