It seems to me like if a company makes claims that aren't true, then that is sometimes illegal --- that's what I meant by that statement. I don't think it's a matter of if something is a "legal document" so much as if their claims are legally binding, but I'm also not a lawyer. (But hence why I asked).

I 100% agree that the total number they have for repair could be small for other reasons, but it's fair to say that we just don't know. I certainly know people who hate the touchpad, but not everyone I know has had issues with the butterfly style keyboard. So again, some form of data, but still inconclusive.

Also, regardless, sorry you had to go through the shitty keyboard =/. I hope whatever other computer you consider in the future is better. FWIW, I'm also debating whether the current generation of Macbooks is something I'm interested in, and I'm still not sure.