To be fair, that is pretty much all retail though. Never admit liability unless forced to do so, and then you better have permission and explicit instructions as to how from higher-ups lest there be a "reckoning."

So they actually did deny.

Even if they’re trained to do this, they definitely don’t do it universally. The last time I brought mine in for keyboard problems, the genius pointed out that there were four other people there with the same problem at that exact moment, and then mentioned that with the rate they see them, it seemed like a pretty significant design flaw.

Support that claim, please.