Re:YouTube (Un)Blocks Blender Videos
by paulie_a on Friday June 22, 2018 @09:27AM
(#17373755)
No they do not have better things to do. Most developers should be required to spend time with support queries. They might get a better understanding of what they are building and a little more perspective.
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Re:YouTube (Un)Blocks Blender Videos
by toomanybeersies on Friday June 22, 2018 @11:21PM
(#17379335)
I'm going to contradict my earlier comment and say that I agree with you.
At my old company, they made devs do 2 hours of support a week, that was frontline support, so we got all the bullshit queries.
It definitely helped resolve some common issues. For instance, we got a lot of support queries about people forgetting their password. There was a reset password option, but it wasn't large on the screen, so customers missed it.
I made a fix, so that if they got their password wrong, there was a nice big message with the forgot password link. We didn't have a single forgotten password query after that. It was a 10 minute fix.
There were a lot of other support queries that had easy fixes that didn't make it back to the devs.