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Re:On paying for software by ropeadopepope on Monday June 11, 2018 @12:56AM (#17281921)
Your response is the customer relations equivalent to "it works on my machine." Ignoring the problem isn't going to make it go away.
Re:On paying for software by reitanqild on Monday June 11, 2018 @01:11AM (#17281979)
Well; if the difference between my machine and your machine persists in the long run it certainly might be interesting to find the differences that makes it work on my machine.

And - if this approach that you are showing here is representative for how you communicate it might explain a bit ;-)

Edit: and yes, my approach has worked for years so either it is something I do that you don't or I'm just consistently lucky or something :-)