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A comment on On paying for software. Parent comment

Re:On paying for software by reitanqild on Sunday June 10, 2018 @11:43PM (#17281592)
> For whatever reason, this phenomenon is completely lacking in the open source community. Instead, the opposite seems to occur. OSS developers are actively hostile toward their users, both vocally and how they react to criticism that their software isn't user friendly or respectful of their user's time. Anybody who has spent hours trying to set up a piece of OSS and then made the mistake of asking the developer for help can attest to this.

Not my experience at all. Well sometimes bugs gets closed for no apparent reason etc but I've rarely been shouted at and I think more often than not they try to help.

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Re:On paying for software by ropeadopepope on Monday June 11, 2018 @12:56AM (#17281921)
Your response is the customer relations equivalent to "it works on my machine." Ignoring the problem isn't going to make it go away.
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Re:On paying for software by reitanqild on Monday June 11, 2018 @01:11AM (#17281979)
Well; if the difference between my machine and your machine persists in the long run it certainly might be interesting to find the differences that makes it work on my machine.

And - if this approach that you are showing here is representative for how you communicate it might explain a bit ;-)

Edit: and yes, my approach has worked for years so either it is something I do that you don't or I'm just consistently lucky or something :-)

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