If I go to a doctor with an ailment, or the Agora with a public grievance, the notion of admitting and communicating that there's a problem is an essential step. Identifying etiologies, goals, and solutions ("getting there from here") are also necessary, but independent steps that need not be initiated or accomplished by the same people.

Sorry, but I'm tired of this very tired trope.

A key problem is that infrastructure, information, and information exchanges play poorly with markets and market-oriented institutions: for-profit corporations.

If markets are your problem, marketing-it-harder -- selling the company to a larger and more abusive monopolist -- will probably mean you'll be having a bad day.