I think everyone has called their bank or cable company at least once or twice and found themselves lost in a Kafkaesque loop of not being able to get done what they needed and have subconsciously written 'bots' off as incapable of helping them perform a task, and/or an executive excuse to put tens of thousands of call center employees out of work. Just because it's on a website and the dialpad is replaced with words doesn't mean it's different.

Whether or not anyone wants to admit it, the whole "talking to robots" thing... I mean, the world is already empty and lonely enough without adding another layer of "inexorability" to the processes we engage in, in order to accomplish pretty basic tasks.