Comcast is leaking the names and passwords of customers’ wireless routers

Re:Comcast is leaking the names and passwords of customers’ ... by chatmasta on Tuesday May 22, 2018 @01:53AM (#17123989)

PSA: Any problems you have with Comcast, you can solve with a sternly worded email to their “executive support” secret email:

[email protected]

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Re:Comcast is leaking the names and passwords of customers’ ... by SpaceManiac on Tuesday May 22, 2018 @05:41AM (#17124750)

Thanks for the tip. Maybe if I complain with just the right tone I can get them to stop injecting "you have used 75% of your monthly bandwidth" popups into my HTTP responses >:(

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Re:Comcast is leaking the names and passwords of customers’ ... by tbyehl on Tuesday May 22, 2018 @08:55AM (#17125528)

They're very proud of this incarnation of their notification injection system. There have been presentations and an RFC.

https://tools.ietf.org/html/rfc6108

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Re:Comcast is leaking the names and passwords of customers’ ... by tbyehl on Tuesday May 22, 2018 @08:58AM (#17125539)

https://support.xfinity.com/svp-contact-form

This is another path to the Executive Escalation team. IME, they respond quickly and get stuff done.

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Re:Comcast is leaking the names and passwords of customers’ ... by Yhippa on Tuesday May 22, 2018 @11:52AM (#17126849)

I've had great success filing regulatory complaints where I have exhausted the help from the company in question: https://www.fcc.gov/consumers/guides/filing-informal-complai.... Companies usually have a team to deal with these and take them seriously.

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Re:Comcast is leaking the names and passwords of customers’ ... by josefresco on Tuesday May 22, 2018 @08:38AM (#17125451)

Just complain on Twitter. Works every time, even if you didn't want help and were just venting.

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