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Re:Getting Google to ban our entire company by cloudwizard on Monday May 21, 2018 @12:13PM (#17119418)
My experience with Microsoft was different. Back in the day, I installed IIS server ( MS official web server) and it wiped my system. I called customer support and they said that I needed to reinstall to fix it. I re-installed everything. Installed IIS and everything was wiped again. Customer Support said that they could not help and I should wait for the next patch.
Re:Getting Google to ban our entire company by hungerstrike on Monday May 21, 2018 @12:56PM (#17119831)
Sounds like you didn't choose the paid support option.

When you pay them, they stay until it's fixed.

Re:Getting Google to ban our entire company by bonesss on Monday May 21, 2018 @04:13PM (#17121445)
They stay until they exhaust all reasonable chances of fixing the issue, which is different.

There are limits to what tech support can fix, but getting to the point of "wipe it and start over" can be pretty quick.

Re:Getting Google to ban our entire company by chris_wot on Monday May 21, 2018 @05:12PM (#17121867)
He said he did this and it happened again.