Re:Getting Google to ban our entire company
by cloudwizard on Monday May 21, 2018 @12:13PM
(#17119418)
My experience with Microsoft was different. Back in the day, I installed IIS server ( MS official web server) and it wiped my system. I called customer support and they said that I needed to reinstall to fix it. I re-installed everything. Installed IIS and everything was wiped again. Customer Support said that they could not help and I should wait for the next patch.
Re:Getting Google to ban our entire company
by hungerstrike on Monday May 21, 2018 @12:56PM
(#17119831)
Sounds like you didn't choose the paid support option.
When you pay them, they stay until it's fixed.
They stay until they exhaust all reasonable chances of fixing the issue, which is different.
There are limits to what tech support can fix, but getting to the point of "wipe it and start over" can be pretty quick.
Re:Getting Google to ban our entire company
by chris_wot on Monday May 21, 2018 @05:12PM
(#17121867)
He said he did this and it happened again.
> if you tell them it's an emergency, they'll stay on the phone with you until the matter is resolved.
That seems like a terrible idea. How many times has someone entered a "CRITICAL URGENT" support ticket regarding not being able to change their background image, or being blocked from downloading a game or something?
Those support calls are screened- "is this a work-stopping event for some % of your business" is a standard screening question. They are also expensive.
As a matter of fact, with every MSDN subscription - you get two support incidents worth $500 each and if you tell them it's an emergency, they'll stay on the phone with you until the matter is resolved.