There ought to be a site to show whether a company does time tracking or other excessive surveillance techniques. Would be helpful to filter out employers before hand. It'd also be helpful when making purchases. I'd prefer to buy from alternative suppliers when available (e.g. buying from Costco vs. Walmart)

I would feel better as a customer if I knew that anyone with privileges to access user data ran software like this.

Why? It takes a screenshot every 10 minutes or so. Easy to misuse data between screenshots. And I really doubt management is looking very hard for data misuse, they most likely care more about employees wasting time.

Also the software now has your data as well so you have to trust a 3rd party company in addition to the one you're doing business with.

In addition, the screenshots are getting shared around the company increasing the risk even further.

I would assume they track anyone working with customer data or other sensitive data to ensure they don't misuse the access.

If so, this software would constitute another threat vector for customer PII. Can this sort of firm credibly argue that they take good care of screenshots of PII?