Re:Google Duplex: An AI System for Accomplishing Real World ...
by fantispug on Tuesday May 08, 2018 @06:05PM
(#17025674)
Because there are lots of businesses that don't have a booking API and don't see the need for one, or can't afford one. This kind of technology allows interaction with them, because it's easier to interact on a common transport protocol than to expect everyone to change to your preferred one.
That being said I feel like it won't be long until this tech is used for scamming, phishing and pranks.
Re:Google Duplex: An AI System for Accomplishing Real World ...
by tim333 on Tuesday May 08, 2018 @11:02PM
(#17027149)
In the second example they ask what's the line likely to be like on Wednesday. Show me one API that does that. English is richer than APIs.
Re:Google Duplex: An AI System for Accomplishing Real World ...
by nathan_f77 on Tuesday May 08, 2018 @11:35PM
(#17027256)
Google does provide that information when you look up a restaurant, under "Popular times": https://imgur.com/a/ssdHxn3
Re:Google Duplex: An AI System for Accomplishing Real World ...
by PascLeRasc on Tuesday May 08, 2018 @05:33PM
(#17025379)
Because businesses can offer Duplex for customers to call and speak to after hours if they still want to keep a human phone assistant. It's modular, not Rube Goldbergian.
Re:Google Duplex: An AI System for Accomplishing Real World ...
by DannyBee on Tuesday May 08, 2018 @05:37PM
(#17025420)
You also seem to completely miss that outside of silicon valley, large portions of the population actually want to interact with things by phone.
That's changing for sure, but the demand for phone based services is still very high.
Re:Google Duplex: An AI System for Accomplishing Real World ...
by pscsbs on Tuesday May 08, 2018 @05:28PM
(#17025335)
Likely it'll be a transition technology for businesses still using phone appointments as their primary API, and eventually it'll ease the path for more direct integration.
Also, they’ll discontinue it after a year once it gets enough negative press about how it doesn’t work well and loses business for businesses.