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A comment on Heart surgeons refuse difficult operations to avoid poor mortality ratings. Parent comment

Re:Heart surgeons refuse difficult operations to avoid poor ... by ahje on Sunday April 22, 2018 @06:04AM (#16895493)
The call center I used to work for expected us to give one warning for such hostile behavior, and then simply hang up if the customer kept being abusive and/or threatening.

In general its, simply a bad idea to be rude to the person you expect to provide assistance.

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Re:Heart surgeons refuse difficult operations to avoid poor ... by emodendroket on Sunday April 22, 2018 @12:52PM (#16897032)
We didn't have that, but people had figured out a way to use the hardware to hang up and bypass the monitoring and would just use it.
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