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Re:Heart surgeons refuse difficult operations to avoid poor ... by pmoriarty on Saturday April 21, 2018 @06:55PM (#16893810)
There was recently a story about a 911 operator being jailed for hanging up on thousands of calls.[1]

If someone could get away with it at a 911 call center, it could happen anywhere... and might happen oftener than we think.

[1] - https://www.sfgate.com/news/article/911-dispatcher-sentenced...

Re:Heart surgeons refuse difficult operations to avoid poor ... by briandear on Saturday April 21, 2018 @10:45PM (#16894455)
That Houston lady that did that didn’t care about metrics, she literally just couldn’t be bothered. “Ain’t nobody got time for that.”
Re:Heart surgeons refuse difficult operations to avoid poor ... by emodendroket on Sunday April 22, 2018 @12:12AM (#16894675)
I have to imagine there are differences between a television customer service line and emergency dispatch anyway.