News for hackers. Stuff that matters.

A comment on Tell HN: I accidentally ran up a $1000 Heroku bill.

Re:Tell HN: I accidentally ran up a $1000 Heroku bill by sad on Monday September 13, 2010 @09:35PM (#1689049)
It's tough to say. You really sound like a reasonable person and if you are the model customer you appear to be then I would probably side with you.

I like a very simple rule: Customer retention is far more important than customer acquisition. It may be a flawed rule, I'm not sure since I'm not a successful business person. But it sounds good to me. It seems vitally important to retain your good customers.

[ Parent | on HN ]
Re:Tell HN: I accidentally ran up a $1000 Heroku bill by ams6110 on Monday September 13, 2010 @10:45PM (#1689224)
Yes, the very fact the the OP is now considering (however causally) the idea of finding a smaller host with more personal care is something I'd be concerned about if I were his current host. Who knows, maybe he'll go out and find an awesome small host he never knew existed. Customer gone, and he'll probably start recommending the new host to all his friends and associates too.

If it were me, and a good customer made a mistake, I'd eat the cost to keep the goodwill.

[ Parent | on HN ]