I mean, look, it makes sense Tesla has to defend itself, especially legally, but there's a big difference between pulling out the logs when you need to for the lawyers and the regulators... and making a public blog post blaming the customer.
Whereas with Tesla, they're leveraged out to here with stock valuation based on promises and projections, and if their key tech is perceived as seriously flawed, they're not going to exist as a company in the long term.
I do think it's reasonable to ask of them to either keep completely silent; or to be completely open - perhaps by giving complete access to all data to a truly independent third party, and not picking which facts they think are fit for public consumption, and which are not.
I admire what Tesla has achieved - but this is a company under considerable pressure. They may well go bankrupt; and every incident matters. They are under terrible pressure to massage those facts to make them look good. I can't help but treat any statement like this no differently to any other ad - it's easily possible to be misleading even when there is some possible interpretation that isn't an intentional untruth.
Everybody knows people aren't good at sitting around doing nothing and maintaining focus. Distracted driving isn't a new risk. So the question is: are the safety benefits to a driver aid really greater than the risk they cause by encouraging distraction? Even if the driver aid catches 99% of all risks, that may yet be a net negative. Personally, I don't think it's reasonable for a system that encourages distracted driving to then claim it was the driver's fault they were distracted. No amount of small print or big fat warnings can ever excuse ignoring reality. If the autopilot is contributing to driver inattention, then the driver's inattention is no longer just the driver's fault. Not that I'm at all sure that's what's happening here, but there are some ominous indications, that is for sure. Without an autopilot, who takes their hands off the wheel for more than 6 seconds on a drive like that?
Presumably Tesla/the car is telling the truth as it saw it. I don't think you're suggesting they're falsifying the logs.
> Which is a terrible way to treat a customer
I'd assume that Tesla sells you a vehicle, not PR or legal services that protect you in case of an accident. Your expectation that Tesla should take the blame is unreasonable by any standard.