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A comment on Uber Is Ripping Off Frequent Riders and Here’s How to Avoid It. Parent comment

Re:Uber Is Ripping Off Frequent Riders and Here’s How to Avo... by icebraining on Thursday March 29, 2018 @01:14PM (#16708817)
The problem is that it removes any incentive for loyalty and encourages churn, while being a pain in the ass for the customer. What benefit can possibly come from getting people to constantly switch providers?
[ Parent | on HN ]
Re:Uber Is Ripping Off Frequent Riders and Here’s How to Avo... by lotsofpulp on Thursday March 29, 2018 @01:19PM (#16708885)
That would be a problem for discounting for people who threaten to cancel or cancel and re-subscribce.

That is not a problem for new customers, who have 1 chance to try a new product.

[ Parent | on HN ]
Re:Uber Is Ripping Off Frequent Riders and Here’s How to Avo... by icebraining on Thursday March 29, 2018 @02:19PM (#16709564)
In this case, "new customer" is anyone not currently subscribed. So if you go from provider A to B and then back to A a few months later, you're a new subscriber.
[ Parent | on HN ]