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A comment on The “Run Less Software” philosophy. Parent comment

Re:The “Run Less Software” philosophy by Cthulhu_ on Monday March 26, 2018 @05:44AM (#16677728)
Well since this article is from Intercom, I can share that we outsourced our support / chat / things to Intercom, instead of (what was also proposed at the time) building our own.
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Re:The “Run Less Software” philosophy by mooreds on Monday March 26, 2018 @07:18AM (#16678024)
A company for which I worked also leveraged intercom. I found it quite useful. Especially in the way it let non technical team members set up rules based customer interaction around onboarding and feature discovery.

See more of my thoughts here:

http://www.mooreds.com/wordpress/archives/2872

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