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Re:Citi to Refund $330M to Credit Card Customers It Overcharged by dv_dt on Friday February 23, 2018 @05:47PM (#16450285)
This can lead to a fundamentally misconstructed comparison. Cost savings recovered can be estimated but you can't really estimate what customer costs it headed off. If it cost $1M of compliance, but successfully caused banks to avoid behavior that would have cost $100M to customers, that would be great. But, you only get visibility on recovery from violations. So you have at least a three term cost balance, for which only two terms are even visible.

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