Re:In One Tweet, Kylie Jenner Wiped Out $1.3B of Snap's Mark...
by majormajor on Thursday February 22, 2018 @02:06PM
(#16440386)
It's more subtle than that.
A significant number of people will complain at first even if the change doesn't hurt them. People just like the familiar - but then, they also eventually get bored with it! So damned if you do, damned if you don't...
So the takeaway isn't "ignore them" it's "listen closely enough to be able to tell 'is this just a reflex or did I unintentionally hamper their use of the app in a way I didn't anticipate?'" Can they still get their stuff done easily, once they get accustomed to the new way, or are there things we actually made unnecessarily worse?
A significant number of people will complain at first even if the change doesn't hurt them. People just like the familiar - but then, they also eventually get bored with it! So damned if you do, damned if you don't...
So the takeaway isn't "ignore them" it's "listen closely enough to be able to tell 'is this just a reflex or did I unintentionally hamper their use of the app in a way I didn't anticipate?'" Can they still get their stuff done easily, once they get accustomed to the new way, or are there things we actually made unnecessarily worse?