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A comment on In One Tweet, Kylie Jenner Wiped Out $1.3B of Snap's Market Value. Parent comment

Re:In One Tweet, Kylie Jenner Wiped Out $1.3B of Snap's Mark... by torstenvl on Thursday February 22, 2018 @01:54PM (#16440248)
That's a non-sequitur if I've ever seen one. A non-negligible portion of users are conservative in their tastes for UI change... therefore ignore a non-negligible portion of your users.

That attitude is exactly what's wrong with the tech world today.

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Re:In One Tweet, Kylie Jenner Wiped Out $1.3B of Snap's Mark... by majormajor on Thursday February 22, 2018 @02:06PM (#16440386)
It's more subtle than that.

A significant number of people will complain at first even if the change doesn't hurt them. People just like the familiar - but then, they also eventually get bored with it! So damned if you do, damned if you don't...

So the takeaway isn't "ignore them" it's "listen closely enough to be able to tell 'is this just a reflex or did I unintentionally hamper their use of the app in a way I didn't anticipate?'" Can they still get their stuff done easily, once they get accustomed to the new way, or are there things we actually made unnecessarily worse?

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