Sure, but a lot of times you have an open ended question or problem. Or need to ask about something undocumented.

Here are some questions I couldn't get bots to answer for me recently:

"This printed form you provided me for a regulated action requires an account number, but no account number is displayed anywhere on your website or statements or any communications I've had from you. Where do I find that information?"

"Your site took money out of my account, said it couldn't complete the transaction, and now refuses to return the money to my account. How can I fix this and either get my money back or get what I paid for?"

And sometimes it takes a human to answer "is it still the case that the answer is 'no' if these other unusual circumstances apply?"