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A comment on The new breed of chatbot talks more like a human, but that is not always good. Parent comment

Re:The new breed of chatbot talks more like a human, but tha... by cm2187 on Thursday February 22, 2018 @10:08AM (#16438007)
That being said "computer says no" is often a standard answer when you call a call center. They may be humans but if their guide doesn't have the answer to the question you are out of luck.
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Re:The new breed of chatbot talks more like a human, but tha... by cimmanom on Thursday February 22, 2018 @10:20AM (#16438100)
Sure, but a lot of times you have an open ended question or problem. Or need to ask about something undocumented.

Here are some questions I couldn't get bots to answer for me recently:

"This printed form you provided me for a regulated action requires an account number, but no account number is displayed anywhere on your website or statements or any communications I've had from you. Where do I find that information?"

"Your site took money out of my account, said it couldn't complete the transaction, and now refuses to return the money to my account. How can I fix this and either get my money back or get what I paid for?"

And sometimes it takes a human to answer "is it still the case that the answer is 'no' if these other unusual circumstances apply?"

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