It’s funny that in the .gov space, I’ve seen management in agencies ranging from corrections to taxation to social services envision themselves as software companies, because it made sense. Every dollar invested in strategic tech produces $3-10 in outcome.

Ironically, the orgs responsible for technology “get it” the least, as they are in the business of ITIL bullshit and order filling. IT bureaucracy will spend $10,000 to save $0.10.