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Re:SaaS Pricing: Lessons from Changes by GregMartinez on Tuesday February 13, 2018 @03:37PM (#16370514)
The article mentions how they handled it.

> While you’re making big changes, take care of your existing customers. If you’re raising prices, grandfather them to their current plan. If you’re lowering prices, give them some alternative options.

Re:SaaS Pricing: Lessons from Changes by osrec on Tuesday February 13, 2018 @09:06PM (#16372842)
Ah, I missed that. I guess I was more interested in cases where they had difficulty in getting existing customers to accept the changes.