SaaS Pricing: Lessons from Changes

Re:SaaS Pricing: Lessons from Changes by osrec on Tuesday February 13, 2018 @03:12PM (#16370299)

I'm interested to know, how did you guys handle pricing changes for existing customers? Did you change their pricing structure too? Or were they left on the old plans?

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Re:SaaS Pricing: Lessons from Changes by GregMartinez on Tuesday February 13, 2018 @03:37PM (#16370514)

The article mentions how they handled it.

> While you’re making big changes, take care of your existing customers. If you’re raising prices, grandfather them to their current plan. If you’re lowering prices, give them some alternative options.

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Re:SaaS Pricing: Lessons from Changes by osrec on Tuesday February 13, 2018 @09:06PM (#16372842)

Ah, I missed that. I guess I was more interested in cases where they had difficulty in getting existing customers to accept the changes.

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