There is a nice overview in "The State of Mobile XMPP in 2016"[1] where you can see how far behind XMPP is compared to nearly everything else. By 2016 nearly everyone could work over mobile networks, offline messaging, push notifications, syncing between multiple devices, file uploads, end-to-end encryption etc. XMPP had a plethora of experimental XEPs with unknown support across clients and servers. And not much has changed in the past year.
So let's say you have the only client in existence that supports all these XEPs, Conversations for Android [2]. What can you do with it? Oh, you'd have to find a server that supports all your features and talk to people on the same client. And that's about it. For everybody else you're stuck with plain text messages.
It will only get worse for XMPP. AliChat and WeChat has long been the way to pay for anything in China, with over a trillion dollars flowing through their systems annually. Apple, Facebook, Google, Telegram are busy adding payment capabilities to their platforms. It will be years before a relevant XEP is drafted, and another few years before maybe one client and maybe one server will start supporting it.
[1] https://gultsch.de/xmpp_2016.html [2] https://conversations.im
None of that changes the fact that email is a useful and reliable way to send a text message to someone. In the same way XMPP is a useful and reliable way to send a text message to someone. If all you have is a lowest common denominator there is no point in dismissing it for something that doesn't exist.
That's why:
- there have been countless attempts to improve email (anything from threading, to automatic contact info to inline images to file previews, to adding interactivity to emails, to... to...)
- the younger generation prefers anything but email
(I sincerely hope this comment isn't too prescient.)
Slack is very much an organizational groupware product, with chat done well. Not the utopia federated XMPP promises, but frankly, XML just needs to die. (Which, not coincidentally, is part of what attracted me to work on the telehash specification.)
Also, I really don't understand the appeal of pushing 100s of these chat apps out. I.e. Slack, Discord, allo, whats app, etc. They're not compatable with each other. You have to have a 100 different clients installed. Many which their desktop version requires 2 cpus and 128gb of ram to run each of them.