Re:Allstate uses social media to check claims
by CPLX on Thursday February 01, 2018 @03:20PM
(#16285490)
> The first one was where a customer was paralyzed. A social media search helped confirm the information more quickly through pictures of the customer in a wheelchair
This seems highly dubious. Are they really using information like this to decide to pay a claim? It's pretty easy to put someone into a wheelchair and take a video of it.
The flip side of that is that it's pretty challenging to take video of a paralyzed person playing basketball. It seems clear that the use of this is going to be biased in one direction.
Re:Allstate uses social media to check claims
by cortesoft on Thursday February 01, 2018 @04:07PM
(#16285904)
My point was a critique of the idea that ‘extra information always makes you more informed’, not specifically about this case.
That being said, I would still be skeptical of the claim that they will always use this information in a balanced manner.
Re:Allstate uses social media to check claims
by FireBeyond on Thursday February 01, 2018 @05:42PM
(#16286659)
I'm sure it's absolutely no accident that Carpe Data tried to present a (hypothetical?) example that touts the "positive" value of its service.
you know Allstate isn't going to be looking for social media information that HELPS your claim.
But from the article:
As for use cases for social media during the insurance claims process, Carpe Data cited two examples. The first one was where a customer was paralyzed. A social media search helped confirm the information more quickly through pictures of the customer in a wheelchair, which ultimately led to the claim being settled and paid out faster.
It's presumably in Allstate's interest to identify fraud, but also to process claims as efficiently as possible, no?