Re:Amazon Go and the Future
by rplnt on Tuesday January 23, 2018 @09:59AM
(#16214032)
Not to mention the self checkouts, at least from my experience, need to be staffed as well. One person can maintain maybe 3-4, so it's not unusual to see half the self-checkouts closed.
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Self checkouts can just appear to be closed for no reason because of things like it's rejecting coins, or keeps getting coins stuck, or the weighing scale isn't correct. Faults with over complicated machines rather than a personel problem
Sure, problems with individual machines happen. But in my experience, it's almost always banks of machines that are closed due to staff limitations.
It's quite common for a single staff member to manage 10–12 self checkouts in Australia. This will improve given time for the general population to warm to the SCO process combined with improvements in the machines themselves.