Re:Hetzner Cloud
by Hetzner_OL on Tuesday January 23, 2018 @08:38AM
(#16213441)
You can still order the previous CX line of servers (the "vServers") via the customer administration interface. There is no official EOL posted yet for the previous CX line. --Katie, Marketing
Thank you, that wasn't clear from my previous interactions.
It would be great to have an EOL warning at least a few months before a service line is discontinued, just to provide enough time for customers to move critical/production workloads to another infrastructure provider.
Re:Hetzner Cloud
by Hetzner_OL on Tuesday January 23, 2018 @10:20AM
(#16214217)
We won't cancel the existing servers/customers. You just won't be able to order the product anymore. --Katie, Marketing, Hetzner Online
I seriously don't understand why the support reply got downvoted ...
Me neither. I upvoted it.
Is there a migration path for customers like us that currently own a CX10 vServer to, let's say, a new CX11 Cloudnode that is half the price?
Re:Hetzner Cloud
by Hetzner_OL on Thursday January 25, 2018 @06:40AM
(#16230213)
Could you please write a support request about this question via Robot? Unfortunately, our technicians do not check social media. (It's too insecure for technical support and we must comply with German/EU data protection laws.) They'll be able to give you a quicker and more detailed answer. --Katie, Marketing, Hetzner Online
My experience with Hetzner is/was great, but as a customer it's impossible to rely on a service provider that extinguishes a whole service line in a few months and forces me to move a whole infrastructure at a whim...