There is also those who silently live with the problems because it is too much work to get a resolution. I no longer use a mac but a few years back there used to be wifi issues with my recent ibook where when you open it up, the wifi doesn't find the network half the time. It took month for any fixes even though this is Apple developed hardware and OS and people were getting no answers on their help website. Eventually it got fixed in one of their updates only to come back on yet another update before finally being resolved.