> Customers seem to be happy with a flaky, feature-lite products and pay for it. They'll pay to have something that kinda-sorta works now and pay to improve it on an extended basis

Yea, I was going to say - do customers expect flaky products, and companies have structured themselves accordingly? Or have companies produced flaky products, thereby getting users accustomed to paying for flaky products with promises of "we'll fix it in the next version," thus allowing companies to produce ever flakier products? Chicken and egg question I guess.