They aren't a public transportation network, they are a private business.

I'm kind of curious what you were doing to the drivers since it's dog eat dog enough out there that drivers will pretty much take any fare that's semi-reasonable and they don't think they're going to die.

Before switching to Lyft, I had a 4.4 rating with Uber, and sometimes had to try multiple times to get a ride. I had never been late for a pickup, was always courteous, and never did anything to warrant less than 5 stars.

I don’t use Uber anymore, so it’s less of a personal issue and more of an overreaching policy issue as Uber attempts (poorly) to supplant public transit and personal vehicles with their product.