Before switching to Lyft, I had a 4.4 rating with Uber, and sometimes had to try multiple times to get a ride. I had never been late for a pickup, was always courteous, and never did anything to warrant less than 5 stars.

I don’t use Uber anymore, so it’s less of a personal issue and more of an overreaching policy issue as Uber attempts (poorly) to supplant public transit and personal vehicles with their product.