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Re:I gave Amazon a key to my house and regretted it by bzbarsky on Friday December 08, 2017 @11:25AM (#15879800)
There _are_ ways to set up arbitration to be reasonably neutral if that's a goal.

One contract along those lines that I saw basically goes like this: each party picks its own arbitrator (presumably biased toward that party, whatever). Then those two arbitrators together select a third arbitrator, who will actually arbitrate the dispute.

Of course that's not what binding arbitration clauses look like, at all.

Re:I gave Amazon a key to my house and regretted it by candiodari on Friday December 08, 2017 @11:47AM (#15879988)
Note that arbitration clauses obviously do not sign away your right to sue, they just force you to put in a decent effort to go through arbitration first.