How is this a WF issue? I mean I’m no Wells Fargo supporter. They are the scummiest of banks, but in this case the money is probably sitting with Apple iTunes since it’s converted to an iTunes gift card. As a result it’s Apple that likely has control over it.

Also, a more relevant analogy would be if you accidentally chose a Roomba using your WF credit, it was delivered home, and then realized you actually wanted a Braava. You’d hope that iRobot would be ok with you returning the Roomba and then sending you an equivalently proved Braava instead. If they didn’t that would be even more excusable because it’s a physical product with shipping costs, etc. The scenario mentioned is a digital transfer of funds which should be significantly easier.