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Re:As a solo developer, I decided to offer phone support by SyneRyder on Wednesday November 29, 2017 @11:06PM (#15813387)
To emphasize "don't think it's beneath you to talk to customers", there's the story of when William from Microsoft took a phone support call:

https://blogs.msdn.microsoft.com/oldnewthing/20091123-00/?p=...

Re:As a solo developer, I decided to offer phone support by amelius on Thursday November 30, 2017 @04:39AM (#15814546)
It's easy to have a good attitude when it's not your main line of work.
Re:As a solo developer, I decided to offer phone support by dogles on Thursday November 30, 2017 @02:36AM (#15814055)
OTOH, he was too busy to take the follow up call.. ;)