My girlfriend's new Macbook air had the up arrow key literally pop out when the laptop was just sitting idle. I wouldn't have believed it if I hadn't seen it with my own eyes. Take it to the Apple store, and again spend time having to listen to how it's human misuse that caused it. After a lot of dramatics, and having to explain that the system was barely 2 months old and not even used for heavy stuff like gaming or number crunching, before they finally replaced it under warranty with no charge!

That single incident removed years of faith my girlfriend had with Apple (she's been using Apple systems continuously since 2012 or so)

Hooo boy, I've had three replacements and now they insist it's my fault despite it being <1 year.

My Macbook's J,K,L was broken and I clone the English input and re-mapping them into Shift+ "M,<,>"

http://scripts.sil.org/cms/scripts/page.php?site_id=nrsi&id=...

That's hilarious.

And yesterday I read someone's comment on HN that Apple support is "the best in the world".

But seriously, something is really wrong here.

Check your credit card, it might have an extended warranty that applies after the manufacturer warranty expires. Amex for sure does this automatically, doubles the warranty up to one additional year.

I once had the same problem with an old Macbook Air and stubbornly used Ukulele to create a keyboard layout that let me chord around four dead keys with alt and the key directly below. It's not a long term solution, but it might help in a pinch.

Use mechanical keyboards. I use touch keyboards is easy bad.