I learned recently that even Amazon is banning people for returns. My first thought was that they must have returned a ton of products, but after a quick "banned from amazon" search online it showed that many people with a return rate as low as 9% have been banned. Which doesn't seem like a lot especially if we're talking about clothing. Here's one example, but there's plenty more if you do a quick search:

http://cbs4indy.com/2016/03/21/amazon-bans-customer-for-retu...

Apparently the cut-off lies somewhere around 10%, they ban you for life though.

One-in-ten is a pretty high rate of returns.

I don't know that it is for online purchases. My wife is buying clothes and shoes off Amazon lately and we are on our third return for one pair of shoes because their size guide online doesn't correspond to what they send us at all. That's a 200% return rate on a single item, and that's only if we get the correct one shipped to us this time. Non commodity items have turned into a major crapshoot online.

Online shopping has spoiled me for convenience compared to shopping in person though. What's happened is that I've just ended up not buying as many things because I was trained to expect convenance and then it was taken away

I buy on Amazon a lot and I don't think I return more than one or two things in a year, typically. Even buying shoes online (I usually use Zappos) I haven't returned that many.

Do you buy clothes or shoes? Ive never had to return toilet paper, but we got a pair of boots that were a different size from the listing when they arrived

Plus most of us don't feel that returning five orders is more convenient than going to the store.

Also depends on how often you can find your size. The return packaging is usually pretty easy and a label is inside too.

Is that typical behavior though? I have to imagine no. Personally I can hardly be bothered to return defective merchandise