I don't find your links to counter the links in the article. Yours say that remote work increases productivity (for a call center specifically) and increases employee happiness. The article's links call out that collaborative and complex tasks along with spontaneous new ideas benefit from face to face.

I think these are both true and would advocate for a work solution that allows amble work from home but encourages common face to face time especially if a team is tackling a complex issue. Maybe two or three days per week remote?