How to Support 5,000 Customers with No Support Staff

Re:How to Support 5,000 Customers with No Support Staff by noodle on Friday July 30, 2010 @11:12AM (#1561345)

i came here to say basically the same thing. "no support staff" is not the same as using engineers as support staff.

i was expecting more of an article on a startup of 2 cofounders who are managing things themselves.

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Re:How to Support 5,000 Customers with No Support Staff by parallax7d on Friday July 30, 2010 @11:33AM (#1561440)

So was I. But technically "No Support Staff" means no one, on staff, doing any support. Thus the customers would have to use a stack exchange or some other type of self-sufficient system.

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Re:How to Support 5,000 Customers with No Support Staff by j5eb6ach on Friday July 30, 2010 @12:34PM (#1561681)

Because of its searchable Knowledge Base for customer self-help, we also chose to use Tender (the SaaS platform used by New Relic).

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