As with other technology, a key element of adoption is actually creating a culture of use and support, as well as internal advocates and management buy-in.
I'd argue that if your organisation doesn't presently have a wiki, it's well behind the times. Though that may be a bit of a bias on my part. Looking through NNGroup (Jacob Nielsen's Internet usability site, which focuses strongly on intranets), they're not heavily mentioned, though they do turn up.
https://www.cia.gov/news-information/featured-story-archive/...
As with other technology, a key element of adoption is actually creating a culture of use and support, as well as internal advocates and management buy-in.
I'd argue that if your organisation doesn't presently have a wiki, it's well behind the times. Though that may be a bit of a bias on my part. Looking through NNGroup (Jacob Nielsen's Internet usability site, which focuses strongly on intranets), they're not heavily mentioned, though they do turn up.