I knew which rant that was going to be before I even clicked on the link. Great memo. Really refreshing Software companies need leadership who actually dogfood the software they make and who care enough to rant when quality, usability, performance, etc. has gone to shit. Too many seem to simply have their noses in their competitors' feature checklists, so their E-mails are all "Company X has Feature Y. Why can't we have Feature Y??"