Social Media Guidelines for the Times Newsroom

Re:Social Media Guidelines for the Times Newsroom by danso on Friday October 13, 2017 @03:35PM (#15468660)

> On that same note, we strongly discourage our journalists from making customer service complaints on social media. While you may believe that you have a legitimate gripe, you’ll most likely be given special consideration because of your status as a Times reporter or editor.

One of the more sensible precautions IMO. It's very easy to get a company or institution to acknowledge to your complaints when you pull the "Do you know who I work for?" card. Difficult to be unbiased when things go your way.

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Re:Social Media Guidelines for the Times Newsroom by matt4077 on Friday October 13, 2017 @04:03PM (#15468849)

It's also the sort of old-school professional integrity that feels almost out-of-place these days.

I mean–Imagine a life of constant vigilance against, for example, the corrosive corruption that sneaks in via the power of your employer's name to get your billing snafu at Comcast escalated.

And then every actual contact with the general population is just a litany of insults, attempts to tie your work to some grand conspiracy "the media" is engaged in, or accusations of taking money from the "global warming scientists-environmentalist complex".

C.f: the idea that the New York Times (first published 1851) is a CIA front operation, founded by a 1950's propaganda effort. Peddled downthreat (hopefully) with the "you're naive if you don't believe" shtick.

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