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Re:Sears's History Predicts Almost Everything Amazon's Doing by cat199 on Monday September 25, 2017 @02:04PM (#15332583)
Everyone in this thread is forgetting 1 thing:

PHONE shopping.

Yes. Where you have a phone and call someone to place an order.

Digital switching and the 1800 (nationwide toll free) number developed in the early/mid 1980's I'm sure had an impact here...

Re:Sears's History Predicts Almost Everything Amazon's Doing by riffic on Tuesday September 26, 2017 @03:17AM (#15336808)
Toll free numbers were developed in the 60s - https://en.wikipedia.org/wiki/Wide_Area_Telephone_Service